Written return and refund policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at yourtravelbuddywill@gmail.com or using our Contact Us https://yourtravelbuddywill.com/pages/contact page. If your return is accepted, we’ll send you instructions on how and where to send your package at your cost. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at yourtravelbuddywill@gmail.com, or using our Contact Us https://yourtravelbuddywill.com/pages/contact page.
Damages and Issues With Your Product
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right for you.
Exchanges / Replacements
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.